10/21課程內容 IFLA Public Library Service
Guidelines - The legal and financial framework [法律與財務框架] &
Meeting the needs of Customers [滿足讀者需求]
第二章解釋public
library的(?????)(沒聽懂
‘The public library is the responsibility of
local and national authorities.
It must be supported by specific legislation and
financed
by national and local governments. It has to be
an essential component
of any long-term strategy for culture,
information provision,
literacy and education.’
(IFLA/UNESCO
Public Library Manifesto, 1994)
公共圖書館是地方的、政府的責任
一定要由地方政府和中央政府來支援
圖書館是教育、資訊(?????)(沒聽到
2.1 Introduction
Public libraries are a community agency
providing access at the local
level to a range of knowledge and information
for the benefit of the
individual and society as a whole. In order to
maintain the level of service
required to fulfill their functions public
libraries should be supported
by legislation and
sustained funding.
公共圖書館他是一個提供knowledge
為了維持服務的水準，圖書館需要足夠的經費
2.2說明公共圖書館與政府之間的關係
公共圖書館他是一個多元的
不同國家不同地區會有不同的做法
不管怎麼樣的不同(??????)
local government
There are instances
台灣只有圖書館法沒有公共圖書館法
2.2.1non-governmental organisations,→非政府組織
2.2.2→國家的資訊政策
2.2.3→E-Government services 電子化的政府服務
例子舉例佛羅里達州的政府的圖書館的(?)
2.3講公共圖書館的法律
公共圖書館的設力是要根據法律來進行的
台灣透過立法院建立公共圖書館法
墨西哥跟委內瑞拉有特殊的圖書館法?
芬蘭的圖書館法(1998年)裡面說到(??????沒聽懂)是都會區的責任
俄羅斯聯邦有兩個法律來管理這個事情(?)
歐盟有圖書館大綱
2.3.2
圖書館要考慮的很重要的是著作權法
Public lending
right 公共借閱權
實施的機構是圖書館(--廢話--)
2.4.1
公共圖書館是一個提供社會教育的機構
是一個對於社區的長期投資
2.4.2
公共圖書館不是單獨發揮效能的
Taxation稅收
Grants補助
Secondary
Onations
商業活動
向讀者收錢
向讀者收各別的費用
外部機構的贊助
Foundation 基金會
representatives of the local community在地社群的代表
equality of access for all
• identifying potential customers→找出你的讀者
• analysing customers’ needs→確定讀者的需要
• developing services to groups and individuals→團體和個人的發展
• introducing customer care policies→引進&^%$#@!(GOOGLE去)
• promoting library use education
• co-operating and sharing resources
• developing electronic networks
• ensuring access to services
• providing library buildings.
• loan of books and other media
• provision of books and other materials for use
in the library
• information services using print and
electronic media
• readers’ advisory services including
reservation services
• community information services→公共圖書館應該要是這個社區的服務中心
• library use education including support for
literacy programmes
• programming and events
• modern communication tools such as blogs, cell
phone messaging,
and social networking tools used for both
reference services and
public relations.
Services←服務
Books to Grow
shopping area購物區
• lifelong learning
• leisure time interests
• information needs
• community activities
• cultural activity
• recreational reading.
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